24/7 Support Hotline:

Digital Mobility Solutions GmbH (MOQO)
+49 241 95788366
 

Contact via Email:

SWK Stadtwerke Kaiserslautern
kontakt@emil-kl.de
Mon to Fri: 8 a.m. – 5 p.m.
 

Roadside Assistance:

Westpfälzische Nahverkehrsservice GmbH
+49 631 3418314
Mon to Thu: 7 a.m. – 5 p.m.
Fri: 7 a.m. – 2:30 p.m.

Outside of opening hours: Auto Gräf e. K.
+49 6241 925215

Always have your valid driver’s license on you!

Opening the vehicle:
You can only unlock and lock the vehicle using the Emil app. You will find the vehicle key in the glove compartment. Please return it to the holder provided before ending your booking. Otherwise the booking cannot be ended.

Checking for damage:
Check the vehicle for damage: All damage that has not yet been noted in the log (Emil app) must be documented before you start your journey. Failure to check for damage may result in additional charges.

Cleanliness:
If the vehicle is excessively dirty when you pick it up, please report this via the Emil app.

Checking mileage and range:
Before starting your journey, please check the kilometer range to see if it is sufficient for your booking. If the charge level is <10%, you should not start the journey and report this via the Emil app when you end the booking. Please also remember that the faster you drive, the faster the battery will discharge and the range will decrease.

If you have any questions/problems, please contact MOQO, either via the Emil app or via the 24/7 support hotline at +49 241 95788366.

Extension of the booking:
If you want to use the vehicle for a longer period than originally booked, you can extend your booking using the Emil app, provided no subsequent booking is affected. You will then pay for use at the normal rate according to the Price List.

Early return:
If you want to return the vehicle earlier than planned, end the booking in the regular way. You will only be charged for the time actually required.

Late return:
As a general rule, we ask you not to make your reservation for too short a period. You realize you will be late? No problem – but please always report your delay to MOQO’s 24/7 support hotline before your booking expires or try to extend your booking in the Emil app. Please note our late fees.

Charging the electric vehicles:
Please use the charging cable in the trunk to connect the electric vehicle to the charging station in the car-sharing parking lot after each journey. Please use the SWK charging card in the glove compartment for payment and authorization – even if you need to recharge during your journey. In the glove compartment, you will also find instructions on how to charge the vehicle. You can view all available charging stations in the Emil app.

Insurance:
All vehicles are covered by third-party liability and fully comprehensive/partial coverage insurance. Your deductible is limited to €500.00.

What to do in the event of a breakdown:
In the event of a technical defect or a breakdown, please contact WNS Roadside Assistance by calling +49 631 3418314 (Mon – Thu 7 a.m. – 5 p.m., Fri 7 a.m. – 2:30 p.m.) or, outside service hours, the 24/7 emergency number of the towing company Auto Gräf e. K. at +49 6241 925215 (please contact them only if the vehicle can no longer be driven). They will initiate towing, repair, or similar measures for you. In any case, please ensure your own safety (by using hazard warning lights, safety vest, and warning triangle).

What to do in the event of an accident:
Ensure your own safety. Switch on the hazard warning lights, put on a safety vest, and set up a warning triangle.
If necessary, call the emergency services (112) and provide first aid.
Always notify the police (110) and the WNS Roadside Assistance service (even in the case of accidents with minor damage). Do not admit guilt without consulting Customer Service.
Document the accident using the accident report forms provided in the glove compartment. Make a note of the names and addresses of those involved in the accident, any witnesses, and the license plate numbers of the vehicles involved.
For further processing, please forward the police file number and the accident report to kontakt@emil-kl.de without delay.

You can park your vehicle in public parking lots during your rental period. The parking fees must be paid by you directly. This also applies to the time you are parked at public charging stations during the charging process. Parking and charging in the Emil parking lot remains free of charge.