General information
With the Emil app, you have round-the-clock access to our fleet of vehicles, so you’re not restricted by opening hours and can book your vehicle whenever it suits you.
Emil stands for ‘Electromobility in Lautern’. Emil is a product of SWK Stadtwerke Kaiserslautern Versorgungs-AG and offers you a new kind of car-sharing in Kaiserslautern. Drive into the future with Emil. Emil is at the cutting edge of technology and makes driving a joy and a pleasure.
Booking
You can book your vehicle just before setting off and drive away straight away, provided a car is available.
When extending a journey, you must check whether the vehicle has been booked by the next passenger. If this is not the case, you are welcome to extend your booking via the app or online in your browser. Shortening a journey may incur a charge. Please refer to our fee schedule for further details.
You must specify a return time. Emil will then be available exclusively to you during this period. After that, the vehicle can be booked by other people again.
There is no minimum hire period in this sense. A minimum transaction amount of €0.50 applies to every booking for which a payment is due.
Cancellations made well in advance are free of charge. Cancelling a journey at short notice may incur a charge. Please refer to our schedule of charges.
No, the vehicles can only be used in Germany.
You can book your vehicle up to 90 days in advance.
You can book your vehicle round the clock via the app or our portal
Use
Every vehicle in our fleet is assigned to a specific location. Please return the vehicle to the same place where you collected it.
The electricity costs for the vehicle are already included in the per-kilometre rates. Our fleet consists of electric vehicles. Please recharge the vehicle after each booking. To do this, connect the vehicle to the charging point at the car-sharing car park using the charging cable from the boot. For payment and authorisation – even if you need to recharge whilst out and about – please use our SWK charging card, which you’ll find in the glove compartment.
Unfortunately, you are not permitted to park your vehicle in these car parks during your booking. Unauthorised vehicles parked in these car parks will be towed away at the owner’s expense.
Please find the nearest authorised car park in the vicinity and report this to Customer Services on (0631) 8001-1200.
Yes, another person may drive the car provided they meet the terms of use, hold a valid driving licence and you, as the registered user, are in the car with them.
You don’t need to worry about any dirt left by previous users. Please report this via the app. We’ll then make sure the vehicle is cleaned up. If you happen to make the vehicle excessively dirty yourself, we may charge a cleaning fee. Please keep an eye out for our emails.
You can lock and unlock the vehicle using the Emil app. The key is in the glove compartment, and you can use it as normal throughout your booking. To end your hire, you must lock the vehicle using the Emil app.
As a general rule, we ask that you do not book your session at the last minute. Realise you’re running late? No problem – please make sure you notify our customer service team of your delay before your booking expires by calling 0631 8001-1200, or try extending your booking via the Emil app. Please note our late fees in this regard.
Is the vehicle you’ve booked unavailable? Please contact our customer service team on 0631 8001-1200.
Check the vehicle for damage: Any damage not yet recorded in the logbook (app) must be documented before you set off. Also, always carry your valid driving licence with you.
Please bear in mind that other customers will also be using the vehicles after you. Out of consideration for people with allergies, we ask that you do not travel with pets in Emil.
No, you can only use the vehicle fleet if you are a registered customer.
If the vehicle is very dirty, please report this via the Emil app. This is the only way we can arrange for the vehicle to be cleaned.
No, in the interests of non-smoking passengers and any children travelling with them, all our vehicles are non-smoking.
Yes. You must be at least 18 years old to use the vehicles.
There is a charging card in your vehicle, which you also use when you park Emil at his car-sharing parking space. This charging card allows you to charge your vehicle at many charging points across Germany. You can always find an up-to-date overview of available charging points here: lademap.ladenetz.de/
Protection and Liability
The vehicles are covered by comprehensive insurance. The excess is capped at €500. To ensure you are covered, please familiarise yourself with our insurance terms and conditions.
- In the event of an accident, you will find a free service hotline in the vehicle’s glove compartment, which you can use to request breakdown assistance at any time. Be sure to call the police so that the damage can be properly documented. You will find sample damage reports in the glove compartment.
- Please administer first aid if necessary and secure the scene of the accident.
- Help will be organised as soon as possible.
Should you experience a breakdown with one of our vehicles, or if the vehicle is not working properly, you will find a free service hotline number in the glove compartment, which you can use to request breakdown assistance at any time. Breakdown assistance is covered by the insurance.
The person responsible is liable for such breaches. The administrative offences will be passed on to the hirer. If the person responsible is not the hirer but an authorised driver of the hirer, the hirer is liable for the authorised driver’s conduct. Please also refer to our fee schedule.
Contact
24h-Support-Hotline
Digital Mobility Solutions GmbH (MOQO)
SWK Stadtwerke Kaiserslautern